Responsive recruiter

Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development

About the Role:
As a Customer Service Specialist, you will be the first point of contact for our valued customers, providing exceptional support through phone, email, and in-person interactions. Your role is crucial in ensuring customer satisfaction, resolving inquiries efficiently, and supporting our team with administrative tasks to keep the office running smoothly.

WHAT'S IN IT FOR YOU?

Health Reimbursement Arrangement for full-time team members ($100/month)
Paid Holidays, Sick leave and paid time off
No weekends
Paid Property & Casualty & Life & Health Insurance Licenses
Customer service and sales training
Opportunities for growth and professional development
A vibrant office culture where your work truly makes a difference and you have a supportive team
Competitive compensation and benefits package
Bonus and commissions based on performance

What You'll Do:

Show up to work every day ready to conquer the day with a positive attitude!
Deliver outstanding customer service by addressing questions, concerns, and requests promptly and professionally
Stay on track and manage incoming calls, emails, and walk-ins with a positive and helpful attitude
Maintain accurate customer records and assist with order processing and follow-ups
Collaborate with team members to improve service processes and contribute ideas
Support general office administration to ensure a well-organized work environment

What We’re Looking For:

A candidate who applies sound judgment and practical thinking to problem-solving
Excellent communication and interpersonal skills
Seeking an individual with a growth mindset, eager to learn and develop new skills
Strong organizational skills and attention to detail
Ability to multitask and handle a fast-paced environment gracefully
Resourceful and takes ownership of tasks, finding solutions rather than waiting for direction
Be able to obtain Property and Casualty License and Life/Health License
Required: Computer proficiency
Required: Great phone etiquette
Spanish Speaker

Join Our Team as an Office Customer Service Specialist!

Are you passionate about helping others and creating positive experiences? Do you thrive in a dynamic office environment where your communication skills and problem-solving abilities shine? If so, we want YOU to be the friendly face and voice of our company!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $45,000.00 - $100,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Huntington Beach, CA and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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